This post is a day late, but I ran out of time yesterday to write. We renovated our backroom/sunroom/mudroom/new pantry back in 2008. I remember because a huge chunk of ice slid off the upper room and came through the mudroom roof. Since we had to renovate anyway, we decided we would make it a 4 season room.
We took out inefficient windows and put in new sliders. Then about 5 years ago, the first set of windows got cloudy. A seal must have broken. Then the same thing happened to the second set, then the third. It sucked that we couldn’t see out the windows well anymore, and it didn’t matter if I cleaned them or not; they always looked like shit.
We decided to see if we could order new windows, not the frames, just the windows. We got the company’s phone number from Home Depot to call ourselves. It was so long ago we weren’t in their system.
Marty called American Glider and got the sweetest mid-western woman on the phone. He explained our situation thinking the windows were out of warranty. She said they weren’t they stand behind their product. We would be receiving 3 new sets of windows for free! We are never lucky like this. Yay!
We got 5 of the 6 windows and installed them right away. Of course, the 6th window is lost; FedEx is trying to track it down. We have to wait on the 3rd window now and keep our fingers crossed the window is found and delivered in one piece.
I guess it doesn’t hurt to ask, something I now believe.
Quick post since I just home from belly dance…Marty took me and picked me up due to the snowstorm. I am so glad I went because all 3 of my new students came even in the snow!
Love this story. Had a well loved and very hard used Le Creuset pot for over 20 years. Beat up, stained, and beyond hope, so finally decided to toss it into the garbage. Went on their website to pick out my new one and discovered their “lifetime” warranty. Whoot! Dug it out of the can, gave it a good final scrub and mailed it back. Exact replacement arrived two weeks later with a love note saying they valued my patronage. They have my total devotion to all of their products for the rest of my life.